Testimonials
East Buchanan Telephone would like your feedback. Please let us know how we are doing. This would include: service we are providing, customer service, installs, billing options and trouble shooting issues. If you could please e-mail us at help@eastbuchanan.com.
Please see below past testimonials we have received.
6/13/2022 J & D F wrote: EB Phone Coop, A sincere thank you for the prompt service on removing our old box from our house. Also for Dave’s quick service on getting our WiFi hooked up! All done before 24 hrs when I made the call! Love living in our rural community. Thanks again.
2/22/2022 CB wrote: Small town service and consistent prices.
2/22/2022 AH wrote: We are very lucky to have a Coop that knows it’s customers by name and also great service to our area! Thank you!
2/22/2022 LH wrote: 1-they brought me fiber internet in the middle of nowhere
2-the fact that they’re a co-op that is focused on bettering their community.
2/22/2022 DR wrote: 2 things I like about East Buchanan Telephone are the great internet making it easy for me to work from home and stream our favorite shows and movies, and the support to the community!!!
12/29/21 Rosemary wrote: During our years here in Winthrop we’ve had wonderful service from everyone there in the office and anyone sent to service a problem. God bless each of you.
12/27/21 T and K wrote:
Hello, My wife and I have moved to a different town and will no longer need our internet and phone service. Thank you very much for all of the years of fantastic service.
CD wrote: Knowing how much EBTC has done in its service area, compared to what we’ve seen through Windstream, really makes us appreciate the value of a locally owned telecommunications cooperative versus a remote corporation.
MF wrote: Been a member for 30 years great service.
CC wrote: My coworkers in Cedar Rapids who work online every day are jealous of the excellent customer service and amazing response time that I get from East Buchanan Telephone. Where they may be down for days or even weeks waiting for Cedar Rapids service providers for maintenance, I usually have someone out within hours!
AB wrote: The employees are amazing and fix any problems right away, and everyone knows you when you go in!
AB wrote: Excellent customer service and great a great telephone coop.
SB wrote: How can you just say one thing!!! There are too many to name and that makes it EXCELLENT.
HJ wrote: I love the quick response if there is an internet issue and the lovely ladies in the office is always looking out for you and what would be the best option of service for you.
RM wrote: The employees are great! They always answer my questions and the response time is quick!
JL wrote: Such amazing response time and customer service!
TZ wrote: Their crew made time to install the cable for internet during the pandemic so my kids could do online school. They were very prompt and have been great to work with. We haven’t had any problems with connection where we live out in the country. The lady that answers the phone is very patient!
AR wrote: I love that you can drop packages off, and that the people working there are local faces that we all know.
TK wrote: Local!! Always try to help fix/repair problems when they arise. Attempting to get Fiber access to ALL households in our small rural communities!!
MD wrote: All around good people who actually problem solve not just do temporary fixes made it so I could work from home and be more involved with my family.
JF wrote: East Buchanan Telephone Coop is on the ball when you have questions about services they offer. I believe small town proud is truly this company. I have never had bad customer service or bad internet service either. I only wish you could go to Strawberry Point!
KR wrote: Customer service is great!! Both office personnel and the rest of the service crew!! Even when equipment is down, they try their best to keep you informed on any problems that may arise!
KM wrote: The guy that comes out to do service calls. He also installed our fiber! I think his name is Dave? Very friendly!!
KS wrote: Love having local telephone and internet service! Great customer service and response time when issues arise.
AH wrote: Friendly, knowledgeable, prompt customer service!!! Thanks EBTS for taking care of our phone and internet needs!!
